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FAQs

HOW LONG DO ORDERS USUALLY TAKE TO SHIP?

Typically orders ship within 3-5 business days.

Do You Ship Internationally?

Currently we only ship within the US, but we do have a limited selection of products available on Amazon.

DO YOU GUARANTEE YOUR PRODUCTS?

Yes, all of our products are backed by our 30 day return policy.

CAN I PAY IN INSTALLMENTS?

Yes, you can pay in four interest-free installments.  Just choose Afterpay at checkout.

Who SHOULD I CONTACT IF I DIDN'T PLACE MY ORDER ON PERLIER.COM?

If you placed an order via HSN, Amazon, or any other online retailer you will need to contact them regarding delivery status, items damaged during shipping, or any other issues.  

If you have a question about how to use the product, or questions about ingredients, please feel free to submit your questions via our contact form.

what is the shelf life of your products?

Our products have a shelf life of 1 year after opening. Prior to opening, they have a 3 year shelf life.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

No, our products are never tested on animals.  And, while they have relaxed their requirements for animal testing, we do not sell our products in China as it's still likely that animal testing would be performed there before they are sold.

DO YOUR PRODUCTS CONTAIN PARABENS?

No, as all of our products are produced in Italy we follow the strict guidelines for cosmetic safety set forth by the EU. There are over 1,000 ingredients banned for use in cosmetics in the EU vs a very small number in the US.

CAN I PLACE AN ORDER VIA PHONE?

Yes, you can place an order by contacting customer support at 877.737.5353.